Frequently Asked Questions
Got a Question? We Are Here to Answer!
What is DVM Central?
DVM Central is a veterinary marketplace that promotes the culture of direct buying by connecting manufacturers and suppliers of veterinary health products with customers.
Why should I join DVM Central?
If you are a manufacturer or wholesaler of animal health products, you can join the DVM to grow your business. On the other hand, if you are a buyer of animal health products or veterinary supplies, DVM Central is the best place to buy directly at a cost-efficient price.
Does DVM offer any deals for buyers using DVM Central?
Yes, DVM offers deals and discounts to buyers. You can learn about new deals by navigating to “Today’s Deal” from the main menu.
Is my purchase secure?
All purchases from DVM are securely processed, as we understand our obligation to protect your information. We don’t store or share customers’ credit card details on our servers. All payments are done through Stripe over the SSL protocol on secure servers.
Is DVM Central a wholesaler or a distributor of veterinary products?
DVM Central is a marketplace for wholesalers and manufacturers, not distributors. Here, manufacturers and wholesalers of veterinary health supplies can sell their products.
What is your return policy?
Sellers can define policies for returns, replacements, and refunds. Buyers may return specified items but must bear the cost of return shipping. You can find the complete return policy on the Terms and Conditions page.
Do I have to pay when I register to be a seller on DVM?
No, sellers do not have to pay the registration fee. DVM Central offers free sign-up.
What are the steps to joining the Seller Central Portal?
To become a seller on DVM Central, navigate to “Sell on DVM” from the menu bar. Fill out the form with the required data and submit it. Our team will respond in the next 24 to 48 hours.
What information do I need to provide to become a vendor?
You must provide basic information such as your name, company name, e-mail address, and phone number. You will be contacted within 48 hours for verification and additional information.
Who can join DVM as a seller?
If you are a manufacturer or wholesaler of veterinary products, you can join DVM Central to grow your business.
How much does it cost to list products as a seller?
Sellers can list up to 150 items for free every month and only pay when they sell. There are also no hidden charges for listing your products.
How can I display my products on the seller central portal?
You can display products from the “Catalog” section in the seller dashboard. You can use a 3D virtual booth to showcase your supplies.
What insights do I get from the dashboard?
You can get insights about orders, sales, revenue, profit, impressions, and users. Our dashboard also displays a graphical representation of the sales breakdown.
How can I sign up on the dashboard?
After the verification process, sellers will receive their sign-in details. You can sign in to the dashboard to access all the facilities.
Can sellers customize their return policy?
A seller can define policies for returns, replacements, and refunds. However, the sellers may customize and remove the return preferences in the account settings. To find the complete return policy, read the Terms and Conditions.
How long does the account verification take?
When you submit the form, it takes 24 to 48 hours for the team to contact you for verification.
Who is responsible for the shipping and delivery of the order?
Shipping and delivery of the products are solely the responsibility of the seller.
Can I offer coupons and deals?
Yes, you can offer coupons and deals for the products through your dashboard. Go to the “Promotions” section of your dashboard to set coupons or deals.
How can sellers contact the DVM team?
The sellers can contact us through the “Support” section on their dashboard. Go to the support section, fill out the form in “Contact Us” and we will contact you.